Written by Ella McCrystal
Strong Customer Authentication (SCA) Protection
Please note that payment providers must comply with new fraud-prevention rules, known as 'Strong Customer Authentication (SCA)', which require both debit and credit card providers to ask customers to verify certain payments. As a result, you may be asked to verify payment by signing into your banking app, by receiving a One Time Passcode (OTP) text or a phone call from your card firm when you make an online transaction requiring you to confirm your identity. Our payment gateway may send a request to the issuing bank for either £0.00 or a £1.00 for authorisation to verify that the card is valid and the bank will allow it to be authorised. At times where a £1.00 authentication fee is charged, this will always be reversed almost immediately. You can find more information about SCA on various banking websites including the Mastercard and Visa websites, as well as further information on the Financial Conduct Authority website. Thank you.
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